Terms of service

LEGAL WARNING

By accessing and using this service, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using these particular services, you will be subject to any applicable rules or guidelines for use that have been published for said services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to comply with the above, please do not use it.

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce, in a mandatory, permanent, easy, direct and free way, we inform you:

1. OWNERSHIP OF THE DOMAIN WWW.SINGULARU.COM

We inform you that the ownership of the domain of our virtual store, www.singularu.com, corresponds to SINGULARU IDEAS A MEDIDA SL, a company legally constituted in Spain with CIF B-98623937 and registered in the Mercantile Registry of Valencia in Volume 9772, Book 7054 , Folio 164, Section 8, (hereinafter Singularu). For any questions, you can contact Singularu at hola@singularu.com.

2. PURPOSE AND SCOPE OF APPLICATION

The purpose of these General Contracting and Use Conditions is to regulate the availability of the information provided in the Singularu.com online store, as well as the commercial transactions that arise between Singularu and the users of the www.Singularu.com domain. Both browsing the online store and purchasing any of the products offered therein imply acceptance as a user, without reservations of any kind, of each and every one of these general contracting and use conditions. Singularu may at any time and without prior notice, modify these general conditions of contracting and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store so that they can be known by the users, and recording the date of said modifications.

3. INFORMATION PROVIDED ON THE WEBSITE

We make every effort to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of www.singularu.com, it will be corrected immediately. All the contractual information present on www.singularu.com is shown in Spanish (Castilian), and communication with clients and users, as well as the formalization of the contract, will be carried out in said language.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

All content published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial drawings and any other signs that may be used industrially and commercially are subject to copyright. of intellectual and industrial property of Singularu or of third-party owners of the same who have duly authorized their inclusion on the website. In no case shall it be understood that any license is granted or any waiver, transmission, total or partial transfer of said rights is made, nor is any right or expectation of right conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication on such content without the prior express authorization of Singularu or the corresponding owners. The introduction of hyperlinks for commercial purposes on web pages other than Singularu, which allow access to our website, without prior consent, is expressly prohibited. In any case, the existence of hyperlinks on websites other than ours will not imply in any case the existence of commercial or mercantile relations with the owner of the web page where the hyperlink is established, nor the acceptance by Singularu of its contents. or services.

5. LIABILITY OF SINGULARU

The products presented on the website are in accordance with Spanish legislation. Singularu's responsibility cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been shipped based on the customer's order. Therefore, it is up to customers outside of Spain to verify the possibility of importing or using the products that they request from us. The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect that may arise on the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by our website, forcing the user to keep Singularu harmless for any claims derived, directly or indirectly, from such events. Singularu is not responsible for any damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the devices and computer equipment of users, caused by external causes. to Singularu, that prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allow access for reasons not attributable to Singularu, due to the user, third parties, or cases of force majeure. Singularu does not control, in general, the use that users make of the website. In particular, Singularu does not guarantee in any way that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently.

6. OBLIGATIONS OF CUSTOMERS AND USERS

In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that could prevent, damage or deteriorate its normal operation, the assets or rights of Singularu, its suppliers, the rest of the users or in general of any third. Singularu is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify their age. Specifically, and without this implying any restriction to the previous section, during the use of the website www.Singularu, the user undertakes to:

1) Provide truthful information about the data requested in the user registration or order form, and keep them updated.

2) Do not enter, store or disseminate on or from the website, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way that violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and, in general, current regulations.

3) Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of Singularu, of any other user, of Singularu's providers or in general of any third party.

4) Diligently save the "username" and "password" provided by Singularu, assuming responsibility for any damages that may arise from their improper use.

5) Not to carry out advertising or commercial exploitation activities through the website, and not to use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.

6) Do not use false identities, nor supplant the identity of others in the use of the website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way.

7) Do not destroy, alter, use for their own use, disable or damage the data, information, programs or electronic documents of Singularu, its suppliers or third parties.

8) Do not introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial rights or business secrets of third parties, nor in general any content of which you do not hold, in accordance with the law, the right to make it available to third. The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours of delivery of goods. In case of non-compliance by the client with this obligation, Singularu will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

In the same way, and with respect to the use of the products marketed by Singularu, the user is solely responsible for using them responsibly and in accordance with the destination for which they are marketed. Caution must be exercised when the use affects children or minors.

7. PRIVACY AND PROTECTION OF PERSONAL DATA.
At Singularu we are committed to protecting your data as much as we protect our own. We only store data that is strictly necessary to offer you a better service. And of course we want you to know exactly, clearly and bluntly, how our privacy policy works.

Our privacy policy describes the way in which Singularu collects and uses your data, complying with current regulations as provided in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD), as well as in compliance with the applicable national regulations on data protection.

Therefore, if at any time we make any significant changes to our privacy policy, either to improve your experience using our service or to adapt it to the regulations in force at any time, we will publish it on this page and notify you by any other means of communication. contact (for example email) so you can review it.

What is personal data?

In accordance with current regulations, any information that allows a natural person to be identified directly or indirectly is considered personal data. We do not consider personal data information that has been pseudonymized, dissociated or aggregated and therefore does not allow the identification of a natural person.

In addition, Singularu guarantees that it has adopted the appropriate security measures in its facilities, systems and files. Your personal data will be treated confidentially, in accordance with the provisions of the applicable legislation, to protect you against any unauthorized access, illicit treatment or accidental loss.

7.1. RESPONSIBLE

Who is responsible for the processing of your personal data?

Identity: Singular Ideas a Medida S.L.
C.I.F.: B- 98623937
Postal Address: C/ Cardenal Benlloch 45, 2nd floor 46021-Valencia.
Email: hola@singularu.com
Data Protection Delegate: Singularu Ideas a Medida S.L.

7.2. PURPOSES

For what purpose do we treat your personal data?

In compliance with the provisions of the European Regulation 2016/679 General Data Protection, as well as any applicable national law, we inform you that at Singularu we process the personal data you provide us for the following purposes:

Process your registration as a customer, manage the purchase process as well as manage your contractual relationship with us.
Sending commercial communications about SINGULARU products, as well as carrying out own promotional and advertising activities or those of third parties through any means (emails, SMS, PUSH notifications, postal mail, etc.), which may be of interest to you, through from the study and segmentation of the data collected while browsing the website, of the data provided by filling in any form, as well as those derived from the commercial relationship or delivery of the purchased products. Also, if you do not want to receive more advertising, you just have to enter your account and deactivate the sending of Newsletters and communications.
Preparation of commercial profiles based on the information obtained from internal and external sources, in order to send you personalized advertising and analyze your purchasing behavior.
To carry out statistical studies that allow us to improve our services and to carry out basic administration tasks.
Prevention of abuse and fraud.
Transfer of data to public bodies and authorities (administrative or judicial), as long as they are required in accordance with legal and regulatory provisions.
7.3. DATA CONSERVATION PERIOD

How long will we keep your data?

Your data will be kept for the duration of the contractual relationship, or you request its deletion or portability, as well as the time necessary to comply with legal obligations. Current legislation requires keeping financial records for a certain period.

In case of withdrawing the consent or opposing the treatment, the data will be blocked and will stop being processed, and will be kept for a period of 4 years in order to be able to claim or defend ourselves against possible claims.

7.4. LEGITIMATION

What is the legitimacy for the treatment of your personal data?

The legal bases for the processing of your personal data corresponding to each of the purposes (1) to (5) included in section 7.2. “Purposes” are the following:

- Purpose (1): The execution of a contract with Singularu in relation to the purchase of products.

- Purpose (2): Express consent granted to Singularu at the time of collecting your personal data.

- Purposes (3) and (4): Express consent granted to Singularu at the time of collection of your personal data in relation to the elaboration of profiles based on external sources and the satisfaction of a legitimate interest pursued by Singularu in relation to the elaboration of profiles based on internal sources.

- Purposes (5) and (6): Compliance with the legal obligations that may apply to Singularu.

7.5. RECIPIENTS

To which recipients will your personal data be communicated?

Your personal data will not be transferred to any third party, except to those third parties whose intervention is necessary for the correct management of the provision of the service (carriers, financial entities, etc.).

In addition, your data may also be transferred to public bodies and authorities (administrative or judicial) in those cases in which a legal norm so establishes.

7.6. RIGHTS

What are your rights when you provide us with your personal data and how can you exercise them?

You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you can request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. SINGULARU will stop processing your data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Likewise, you can exercise the right to data portability, as well as withdraw the consents provided at any time, without this affecting the legality of the treatment based on the consent prior to its withdrawal.

If you wish to exercise any of your rights, you can contact us by sending a written communication to the email address hola@singularu.com or by sending a written communication to our postal address Singularu Ideas a Medida SL. Customer Service Department, C/ Carrer del Comte de Salvatierra, 33, 46004, Valencia (Spain), indicating the name and surname, username and email with which you registered. The request to exercise any of your rights must be accompanied by a copy of the official document that identifies you, DNI, NIE or Passport.

Similarly, we inform you that you can contact the Spanish Agency for Data Protection and other competent public bodies for any claim arising from the processing of your personal data.

8. COOKIES

We also inform you that to improve your browsing experience, manage the content of your basket, offer you our personalized advice, and inform you online about our offers for customers or partners, our website uses cookies and IP storage devices. The cookie is a file that we deposit on your computer, and whose sole purpose is to simplify your navigation on www.singularu.com (this cookie cannot contain viruses or be executed, because it is not an active file). The cookie can only be read by Singularu and by you, and you can delete it if you wish, by accessing your browser options. Consult the help menu for more information.

9. SHIPMENTS

We ship to the Peninsula and the Balearic Islands:

a) Home delivery (1/2 business days) = €3.95 (Spain)

At the moment, we do not ship to areas outside the European Union, nor do we ship to the Canary Islands, Ceuta and Melilla, but we are working to be able to do so as soon as possible.

We make Personalized Jewels by hand and especially for each client, that is why they have different production and delivery times that are specified in the file of each Jewel.

10. PLACEMENT OF THE ORDER

To place an order it is necessary to connect to www.singularu.com. You must add the product you wish to purchase to the basket, according to the instructions on the screen, completing the supplied order form for this purpose and validating it. It is essential that the data on the billing and shipping form is correct, since Singularu will reproduce exactly what is written, without changing letters, capital letters, punctuation marks, etc. All the specifications, and other details that the buyer wants in the product, must be transmitted at the time of placing the order. In case the client does not specify his customizations, Singularu will choose the details by default, without the client being able to reject it. Singularu will not be obliged to request from the customer the data that may be missing in their order for the manufacture of the product. However, Singularu may, in cases where it can detect an error, contact the client at the email address provided in the form to request clarification of the data that may be missing. In this case, the delivery period will be suspended, and will resume when the client responds to the request made by Singularu. If in the previous case, and after 60 days have elapsed from the request for additional information by Singularu, the buyer does not send any response, the order will be considered canceled, and the price will not be refunded.

Once the customer places the order, including all the details and specifications he wants, and has paid the price, and therefore the purchase order has been validated, no changes will be accepted. for which you will have 30 days to make the return in its original box and with all the elements contained in the package sent and the completed return form.

The prices and offers presented on the website are valid solely and exclusively for online orders made at www.singularu.com, and may not coincide with the current prices and offers in other stores associated with Singularu in Spain. The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Singularu constitutes proof of all the transactions carried out between Singularu and its clients. Singularu will file the electronic document in which the contract is formalized and it will be accessible. Once the purchase has been made and as soon as possible, always within 24 hours from the execution of the purchase, Singularu's Customer Service will send you a proof of purchase by e-mail. The minimum purchase is €20 except in special promotions.

11. RIGHT OF WITHDRAWAL AND RETURNS

We love jewelry and the first thing is you. If you do not fall in love with your jewel (unless it is personalized) you can return it to us within the next 30 days.

Only returns previously authorized by Singularu will be accepted. To request this authorization, the buyer must previously contact Singularu at hola@singularu.com, indicating the order number and the reason for the return.

Once the return has been authorized by Singularu, the buyer must send the product to the following address:

Singular Ideas a Medida SL

Count Salvatierra, 33

46004 Valencia

Once the merchandise has been received and verified that it is in perfect condition, the money will be returned or a new product will be sent, which will consist of the same item if the customer so wishes. The refund of the money will be made through the same form of payment with which the purchase was made.

In the case of a product that does not correspond to the order or purchased, the customer will bear the costs of the first shipment, with Singularu bearing the costs corresponding to the return and shipment of the new product. In the case of errors or non-specifications attributable to the buyer when placing the order, the latter must bear all shipping costs.

12. WITHDRAWAL

You have the right to withdraw from this contract within a period of 30 business days without the need for justification. The withdrawal period will expire 30 business days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify SINGULARU IDEAS A MEDIDA SL. (Address: Avda. Cardenal Benlloch 45, Planta 2ª, 46021 Valencia) by email: hola@singularu.com your decision to withdraw from the contract. You can also make an unequivocal statement of your decision through a letter sent by post or fax. You can use the withdrawal form model that we provide here. Although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

13. CUSTOMER SERVICE

You can contact Singularu customer service at hola@singularu.com

14. AVAILABILITY OF THE PRODUCTS

15. SHIPPING METHODS AND DEADLINES

The selection of products offered on www.Singularu.com is valid as long as the products are visible on the website, with the limits of available stock. The term in which we can issue it is indicated in the file of each product. If the merchandise is in stock, the shipment is made on the next business day and has a delivery time of between 5 and 7 days. If, on the other hand, we do not have stock, we will make a request to the supplier, estimating an approximate period of 10/12 working days. Singularu does not make cash on delivery deliveries.

Unfortunately Singularu does not ship to the Canary Islands, Ceuta and Melilla but we are working to be able to do so as soon as possible.

16. PAYMENT

Singularu offers you various means of payment so that you can choose the one that suits you best or best suits your needs: Payment by Credit Card: you can use Visa, MasterCard, Amex. If you make the payment with VISA or Mastercard, the charge on your card will be made deferred, that is, at the time of sending. In this way, only the items shipped and at the time of shipment will be charged. In the event that the POS informs of the denial of the card, the order will be automatically cancelled, informing the customer of the cancellation online. For payments made with cards issued outside of Spain, the issuing bank must be covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted.

17. CONSUMER GOODS WARRANTY

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, all Singularu jewels have a two-year guarantee from delivery and we will proceed, as appropriate, to repair, replace, reduce the price or return of the amount of the product. If you have to make a warranty claim, please contact us by email at hola@singularu.com. This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

18. APPLICABLE LEGISLATION. SUBMISSION TO JURISDICTIONS

Purchases made on www.Singularu.com are subject to Spanish law. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those provided by the applicable legal regulations in matters of competent jurisdiction, in which is attended, in the case of final consumers, to the place of fulfillment of the obligation or to the domicile of the purchasing party.