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Shopping Guide

ANTI-PROMO INSURANCE

If we make a special promotion and your Jewel goes down in price in the next 30 days after receiving it, we will refund the difference in a Gift Card.

EXPRESS DELIVERY FOR ALL

We work with several logistics providers so that your shipment always arrives as fast as possible. Our goal is always that your Jewel is in your home in 3/6 working days. From Monday to Friday, & nbsp; if you place your order before 3:00 pm, we will process it on the same day. & Nbsp; Please keep in mind that Custom Jewelry is made on demand and has a processing time of 7/9 business days.

In the Jewelery in presale (presale) the date of shipment is indicated in the product file. All shipments of jewelry in pre-order will be done in strict order.

 TRANSPARENCY IN DISCOUNTS

Sometimes we use discount codes and we do promotions. We will always give you all the information about the discount codes active in the newsletter, because nobody deserves it more than you.

HOW TO BUY ON THE WEB

Buy in Singularu is very simple, we leave you the steps to follow so that there is no doubt:

1. Select the product category that you want to see, we offer many options depending on what you are looking for, for all styles!

2. View the catalog and select the jewels that you like the most to see details of the pieces, their description, more photos, shipping times, etc.
You can edit customizable jewels on the same product card. In case you only personalize a letter you can do it by selecting the drop-down and choosing the letters you want. In case you can write one or more words, just click on the text field and write what you want to customize your jewel. Not all models are the same so read the description of the jewel before including your personalization, each model is different!
3. When you have your favorite jewel selected, and customized if you wish, you will only have to click on the button to add it to the cart.
4. If you want to continue buying or seeing more jewels you can return to the catalog by clicking on the "continue buying" button. While you continue browsing the web your order will be waiting for you in the "shopping cart", at the top of the Web.
5. Once you have all your jewelry in your cart you just have to click on "finalize purchase" and follow the steps.
6. Enter your data of shipment, that is, name and postal address of the person to whom the package should be sent.
7. Payment information, enter the details of the card or Paypal account with which you will make the purchase.
8. Confirm your order so that the purchase becomes effective.
9. Finally, you will receive an email confirming your order and with the tracking number, please save this email until you receive your purchase.
10. Very soon you will have your jewel with you!

PERSONALIZED ATTENTION

Our customer service team will advise you on our jewelry whenever you need it. You can ask for advice or solve your doubts by contacting us through hola@singularu.comor through our social networks, we will be happy to answer you as soon as possible.

SAFE PURCHASE

We provides you with different payment methods so that you can use the one that best suits your needs:

- Credit card: All payments made on the web are processed by Stripe, the platform with the highest security certificate, PCI 1. You only need your credit card to make the payment 

- Paypal: You can use your Paypal account to make the payment quickly and safely.

SHIPPING AND RECEIPT OF THE ORDER

The speed of delivery depends on the type of jewel you choose. We have jewelry that you can receive in your home in just 3/6 days and custom jewelry that is made to measure and its delivery time will depend on the jewel and the type of customization.
The shipping costs per order, will be reflected in the shopping cart and will be added to the total of your ticket.For now we only send to the Iberian Peninsula and the Balearic Islands.

Once the package has left Singularu the transport company will contact you by SMS to communicate when the delivery will be made and will provide a link so you can track the order. Please be sure to enter a mobile phone number in the purchase form in order to receive the SMS.

All orders include:

- 1 Casefor each jewel you have ordered
- 1 Quality Certificateby order
- 1 Gift bag by order*
- 1 Boxshipping by request
* In case you want to order several gifts for different people and you need the complete set for each person, you will have to make each order separately.

QUALITY GUARANTEE
We always use noble metals, seeking excellence in each of our jewels. In addition, all are accompanied by a certificate that authenticates the materials that compose it and its quality.
We perform 3 quality controls:
We make afirst control from factory.If the jewel does not exceed it, it will be manufactured again.
When we receive the order we check in asecond control in officethat the finish of the jewel is perfect.
By last, We prepare the jewel for your shipmentand we make sure it's perfect when you open the box.

RETURNS

If you are not in love with your jewel or have not chosen the right size you have the option to return or cancel the order. You have 30 days since you received the jewel to finish falling in love with her. If not, and as long as the jewel is in perfect condition, you have the option of making a return.
To make a change or return please Fill out the form that you will find in this linksingularu.com/pages/atencion-al-cliente Once in contact we will send a courier to pick up the package. When we receive it and check its content, we will proceed to make the payment through the same form of payment with which you made the purchase and within 7 days of receipt. To accept the return you must always send the & nbsp; jewel * in its original packaging **.
* Customized jewelry can not be returned except manufacturing defect.
** In case the jewel is not received in its original packaging, we reserve the right to discount the price to return those missing items:- Shipping box: € 1.-Jewel case: € 5.- Any other item that contains the shipping box: € 2 (tote bag, mirror, certificate, postcards, etc)
*** The shipping costs that we have incurred to get you the Jewel will be deducted from the amount to return.
If you have purchased your jewel on sale or have used a discount code, & nbsp; we will refund the amount you paid for the jewel regardless of its price at the time of return. In the case of partial returns of orders made in promotions of 3x2 and similar, you will be paid the difference between the jewel to return and & nbsp; the PVP of the jewel of lesser value.

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