We love layering necklaces! That's why our necklaces come in different lengths. They're usually 35, 38, 40 or 50 cm long, with a 5 cm extender for extra flexibility (50 cm necklaces have a 3 cm extender). You'll find the exact measurements and a photo showing how each piece looks when worn on its product page.

Most of our bracelets are 16 cm long and come with a 3 cm extender. You can find the exact length on each product page. You can also check the second photo to see how the bracelet looks when worn.

Unfortunately, that's not possible. To preserve the design of each piece, the number of characters allowed on personalised jewellery is limited depending on its size.

Most of our jewellery is made from sterling silver with rhodium plating or 18-carat gold or rose gold plating. Rhodium gives our pieces a beautiful finish and helps them last longer. We also offer brass jewellery with rhodium, 18-carat gold or rose gold plating. Our collection also includes stainless steel jewellery, sometimes with 18-carat gold plating. You'll find the exact materials used for each piece on its product page.

If a piece is sold out, simply click on 'Wishlist'. As soon as it's back in stock, we'll send you an email so you don't miss out next time!

Here you'll find a handy guide to keeping your jewellery looking as beautiful as ever!

Our jewellery comes with a 3-year warranty from the delivery date. We want your favourite pieces to stay just as beautiful as the day you received them 💛✨
Please note: the warranty covers manufacturing defects but not breakage or wear and tear caused by use.
If you have any issues, get in touch at hello@singularu.com.

· 1 cotton pouch for each piece of jewellery ordered (except individual earrings, which come in pairs).
· 1 shipping box per order.
Is your order a gift? No worries! The package won't include any prices or invoices. You'll receive your invoice by email along with your order confirmation.

No worries! As soon as your order is ready, you'll receive an email with a link to the courier's website, where you can track your delivery at any time.

Email us at hello@singularu.com. We'll be happy to help!

Check your inbox for your Singularu order confirmation email. Haven't received it? Check your spam folder or contact us at hello@singularu.com. Obvious errors and typos are not binding. For example, if a piece of jewellery is accidentally listed for €1, Singularu reserves the right to cancel all or part of the order and refund the amount paid.

You can find us in Valencia, Madrid, Zaragoza, Barcelona, Seville, Málaga, Valladolid, Murcia, Bilbao, Castellón, A Coruña, Logroño and Cádiz... and many more cities!

Of course! Just subscribe to our newsletter. You'll find the sign-up section at the bottom of this page.

Once you've chosen your jewellery and proceed to checkout, you'll see a field where you can enter your discount code. Simply enter your code and your order total will be updated automatically.

You can only use one discount code per order. We'll share available discount codes in our newsletter so you can choose which one to use. If several promotions are running at the same time, they cannot be combined unless otherwise stated. Discount codes therefore cannot be applied to already discounted items. Promotions offering a discount on a second or additional item always apply to jewellery of equal or lower value. Promotions and discounts do not apply to OUTLET products or certain accessories, such as jewellery cases, extenders, earring backs and cards.

If we launch a special promotion and the price of your jewellery drops within 30 days of receiving it, we'll refund the difference in the form of a gift card.

Yes, except during the sales periods (January/June), Singles Day/Week, Black Friday and Cyber Monday. If the price of your jewellery drops within 30 days of purchase, you can claim the difference while the item is included in the new promotion for which you want to use the price guarantee.

Want to exchange or return something? Simply click here and a courier will collect your jewellery. Don't forget to put it in its original packaging!

Returns are completely free!

Between 5 and 7 working days, depending on your bank 😊

You can cancel your order until we start preparing it. Once your order is ready, you'll receive an email letting you know that your order is being prepared. From that point onwards, it can no longer be cancelled. But don't worry! You can return your jewellery once it arrives. 🙂 Orders containing personalised jewellery can be cancelled within the first 24 hours after purchase confirmation. Once our artisans start working on your piece, cancellation is no longer possible. Every personalised piece is unique, so we cannot accept returns once it has been made especially for you.