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Terms of Use


By accessing and using this service, you agree and consent to be bound by the terms and provisions of this agreement. Also, when using these particular services, you will be subject to any rule or guide of corresponding use that has been published for said services. All participation in this service will constitute acceptance of this agreement. If you do not agree to comply with the above, please do not use it.

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce, in a mandatory, permanent, easy, direct and free way, we inform you:


We inform you that the ownership of the domain of our virtual store,, corresponds to SINGULARU IDEAS A MEASUREMENT SL, a company legally incorporated in Spain with CIF B-98623937 and registered in the Mercantile Register of Madrid on the date of 11.03.2014 , (Hereinafter Singularu). For any questions, you can contact Singularu at



These General Conditions of contracting and use, are intended to regulate the provision of the information provided in the online store, as well as the commercial transactions that arise between Singularu and the users of the domain Both the navigation through the online store and the acquisition of any of the products offered in it, mean acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use. Singularu may, at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that may be included, through the publication of said modifications in the store so that they may be known by the users, and keeping record of the date of said modifications.


We make every effort to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this kind, at all times outside the will of, it will be corrected immediately. All contractual information present on is displayed in Spanish (Spanish), and communication with customers and users, as well as the formalization of the contract will be made in that language.


All content published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to rights of intellectual and industrial property of Singularu or third-party holders thereof who have duly authorized their inclusion in the website. In no case shall it be understood that any license or renunciation, transfer, total or partial assignment of said rights is granted or any right or expectation of right is conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of Singularu or the corresponding holders. It is expressly forbidden to introduce hyperlinks for commercial purposes on web pages other than Singularu, which allow access to our website, without prior consent. In any case, the existence of hyperlinks on websites outside of us will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by Singularu of its contents. or services.


The products presented on the website are in accordance with Spanish legislation. The liability of Singularu can not be invoked in the case of products not in accordance with the legislation of the countries to which they may have been sent according to the customer's request. It is therefore the responsibility of the clients from outside of Spain to verify the possibility of importing or using the products they request. The user assumes all responsibility arising from the use of our website, being solely responsible for any direct or indirect effect that derives on the website, including, but not limited to, any adverse economic, technical and / or legal result. as well as the disappointment of the expectations generated by our website, obligating the user to hold Singularu harmless for any claims derived, directly or indirectly, from such facts. Singularu is not liable for damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in users' computers and equipment, motivated by other people's causes to Singularu, to prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allow access for reasons not attributable to Singularu, due to the user, to third parties, or to cases of force majeure. Singularu does not control, in general, the use that users make of the website. In particular Singularu does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, morality and generally accepted good practices and public order, nor that they do so in a diligent and prudent manner.


In general, the user agrees to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained in them or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that could impede, damage or deteriorate the normal functioning of the website, the property or rights of Singularu, its suppliers, the rest of users or in general of any third. Singularu is not responsible for the veracity and accuracy of the data filled in by the user and therefore can not verify the age of the same. Specifically, and without implying any restriction to the previous section during the use of the www.Singularu website, the user undertakes to:

1) Provide truthful information about the data requested in the user registration form or order fulfillment, and keep them updated.

2) Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or in any way attempt against morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general the regulations in force.

3) Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of Singularu, of any other user, of the suppliers of Singularu or in general of any third party.

4) Diligently save the "username" and the "password" that is provided by Singularu, assuming responsibility for damages that may arise from their improper use.

5) Not to carry out advertising or commercial exploitation activities through the website, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.

6)Do not use false identities, or supplant the identity of others in the use of the website or in the use of any of its services, including the use of passwords or passwords of third parties or in any other way.

7) Not to destroy, alter, use for its use, disable or damage the data, information, programs or electronic documents of Singularu, its suppliers or third parties.

8) Do not enter, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content which will not hold, in accordance with the law, the right to make it available to third parties. The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual schedule of delivery of goods. In case of default by the client of this obligation Singularu will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

In the same way, and with respect to the use of the products marketed by Singularu, the user is solely responsible for the use of those in a responsible manner and according to the destination for which they are marketed. Extreme caution should be exercised when the use affects children or minors.


At Singularu we are committed to protecting your data as much as we protect ours. We only store those data that are strictly necessary to offer you a better service. And, of course we want you to know exactly, clearly and without detours, how our privacy policy works.

Our privacy policy describes the way in which Singularu collects and uses your data, complying with the regulations in force according to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free circulation of these data (GDPR), as well as in compliance with the applicable national regulations on data protection.

Therefore, if at any time we make a significant change in our privacy policy, either to improve your experience using our service or to adapt it to current regulations, we will publish it on this page and notify you by any other means of communication. contact (for example email) so you can review it.

What is personal data?

Well, according to current regulations, any information that allows directly or indirectly identifying a natural person is considered as personal data. We do not consider personal data as information that has been pseudonymized, disassociated or added and that therefore does not allow the identification of a natural person.

In addition, Singularu guarantees that it has adopted the appropriate security measures in its facilities, systems and files. Your personal data will be treated with confidentiality, in accordance with the provisions of the applicable legislation, to protect you against any unauthorized access, illicit treatment or accidental loss.


Who is responsible for the treatment of your personal data?

  • Identity: Singularu Ideas a Medida S.L.
  • C.I.F.: B- 98623937
  • Postal Address: C/ Roger de Lauria, 28, 2º 46002-Valencia.
  • Email:
  • Delegate Data Protection: Singularu Ideas a Medida S.L.
  • Contact DPD:


For what purpose do we treat your personal data?

In compliance with the provisions of the General European Regulation of Data Protection 2016/679, as well as in any applicable national law, we inform you that in Singularu we treat the personal data you provide us for the following purposes:

  1. Process your registration as a client, manage the process of com pra as well as manage your contractual relationship with us.
  2. Sending commercial communications about SINGULARU's products, as well as carrying out promotional and advertising activities of its own or of third parties by any means (emails, SMS, PUSH notifications, postal mail, etc.), which may be of interest to you, from the study and segmentation of the data collected during the navigation of the website, from the data provided by filling in any form, as well as those derived from the commercial relationship or delivery of the products purchased. Also, in case you do not want to receive more publicity, you just have to enter your account and deactivate the Newsletter and communications.
  3. Preparation of commercial profiles based on information obtained from internal and external sources, in order to send you personalized advertising and analyze your purchasing behavior.
  4. To carry out statistical studies that allow us to improve our services and to perform basic administration tasks.
  5. Prevention of abuse and fraud.
  6. Transfer of data to public bodies and authorities (administrative or judicial), as long as they are required in accordance with legal and regulatory provisions.


How long will we keep your data?

Your data will be kept for the duration of the contractual relationship, or request its removal or portability, as well as the time necessary to comply with legal obligations. The current legislation obliges to maintain the financial records during a determined period.

In case of withdrawing the consent or opposing the treatment, the data will be blocked and will cease to be processed, and will be kept for a period of 4 years in order to be able to claim or defend us from possible claims.


What is the legitimacy for the treatment of your personal data?

The legal basis for the treatment of your personal data corresponding to each of the purposes (1) to (5) included in section 7.2. "Purposes" are the following:

-   Purpose (1): The execution of a contract with Singularu in relation to the purchase of products.

- Purpose (2): Express consent granted to Singularu at the time of collecting your personal data.

-  Purposes (3) and (4): Express consent granted to Singularu at the time of collecting your personal data in relation to the elaboration of profiles based on external sources and the satisfaction of a legitimate interest pursued by Singularu in relation to the elaboration of Profiles based on internal sources.

-   Purposes (5) and (6): The fulfillment of the legal obligations that result from application to Singularu.


To which recipients will your personal information be communicated?

Your personal data will not be transferred to any third party, except for those third parties for whom your intervention is necessary for the correct management of the provision of the service (carriers, financial entities, etc.).

In addition, your data may also be transferred to agencies and public authorities (administrative or judicial) in those cases in which a legal rule so established.


What are your rights when you provide us with your personal data and how can you exercise them?

You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, you can request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to your particular situation, you can oppose the processing of your data. SINGULARU will stop processing your data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Likewise, you can exercise the right to the portability of the data, as well as withdraw the consents provided at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal..

If you wish to exercise any of your rights you can contact us by sending a written communication to the email address or good,  communicating it in writing to our postal address Singularu Ideas a Medida SL. Customer Service Department, C / Carrer del Comte de Salvatierra, 33, 46004, Valencia (Spain), indicating the name and surname, user and email with which you signed up. The request for the exercise of any of your rights must be accompanied by a copy of an official document that identifies you, DNI, NIE or Passport.

Similarly, we inform you that you can go to the Spanish Agency for Data Protection and other competent public agencies for any claim arising from the processing of your personal data.


We also inform you that to improve your browsing experience, manage the content of your basket, offer you our personalized advice, and inform you online of our offers for clients or partners, our website uses devices for the implementation of cookies and IP storage. The cookie is a file that we deposit on your computer, and whose sole purpose is to simplify your browsing on (this cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by Singularu and by you, and you can delete it if you wish, accessing the options of your browser. consult the help menu for more information.


The shipping costs are € 3.95 peninsula and Balearic Islands. At the moment, we do not ship to the Canary Islands, Ceuta and Melilla, but we are working to make them as soon as possible.


To place an order you need to connect to You must add the product you wish to purchase to the basket, according to the indications shown on the screen, filling in the order form provided and validating it. It is essential that the data of the billing and shipping form be correct, since Singularu will reproduce exactly the writing, without modifying letters, capital letters, punctuation marks, etc. All specifications, and other details that the buyer wants in the product, must be transmitted at the time of placing the order. In case the client does not specify their personalizations, Singularu will choose the details by default, without the client being able to reject it. Singularu will not be obliged to ask the customer for the information that may be missing in his order for the manufacture of the product. However, Singularu may, in cases that can detect any error, contact the customer by email that the latter has provided in the form to request clarification of the data that may be missing. In this case, the delivery period will be suspended, and will be resumed when the client responds to the request made by Singularu. If in the previous case, and 60 days have elapsed since the request of additional information by Singularu, the buyer does not send any response, the order will be considered canceled, and the price will not be refunded.

Once the customer places the order, with the inclusion of all the details and specifications you want, and has paid the price, and therefore the purchase order has been validated, no changes will be accepted. for which you will have 30 days to make the return in its original box and with all the elements contained in the package sent and the completed return form. The cost of the shipment will be borne by the customer.

The prices and offers presented in the website are valid only and exclusively for online orders made in, and may not coincide with the prices and offers in force in other stores associated with Singularu in Spain. The validation of the order by the client expressly assumes the knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data registered by Singularu is the proof of the set of transactions between Singularu and its clients. Singularu will file the electronic document in which the contract is formalized and it will be accessible. Once the purchase has been made and within the shortest possible time, always within 24 hours from the execution of the purchase, the Singularu Customer Service will send you an e-mail with proof of purchase. The minimum purchase is € 20 except special promotions.


We love jewelry and the first thing is you. If your jewel does not fall in love with you (unless it is personalized) you can return it to us within 30 days.

Only refunds previously authorized by Singularu will be accepted. To request this authorization, the buyer must previously contact Singularu by emailing, indicating the order number and the reason for the return.

Once the return has been authorized by Singularu, the buyer must send the product to the following address:

Singularu Ideas a Medida SL

Conde Salvatierra, 33

46004 Valencia

Once the goods have been received and proven to be in perfect condition, we will proceed to return the money or send a new product, which will consist of the same item if the client so wishes. The refund of the money will be made through the same form of payment with which the purchase was made.

In the case of a product that does not correspond to the order or purchased, the customer will bear the costs of the first shipment, taking charge Singularu of the postage corresponding to the return and shipping of the new product. In case of errors or nonspecifications attributable to the buyer when placing the order, the buyer must pay all shipping costs.


You have the right to withdraw from this contract within a period of 30 business days without the need for justification. The withdrawal period will expire 30 working days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify SINGULARU IDEAS A MEASURE SL. (Address: Calle Roger de Lauria, 28-2, 46002 Valencia) via email: your decision to withdraw from the contract. You can also make an unambiguous statement of your decision through a letter sent by mail or fax. You can use the model of withdrawal form that we provide Here. Although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication relating to the exercise by you of this right be sent before the corresponding term expires.


You can contact Singularu's customer service in the email


The selection of products offered at is valid as long as the products are visible on the website, with the available stock limits. In the tab of each product, the term in which we can issue it is indicated. If the merchandise is in stock, the shipment is made on the next working day and has a delivery time of between 5 and 7 days. If on the contrary we do not have stock, we will make a request to the supplier, estimating an approximate term of 10/12 working days.


The selection of products offered at is valid as long as the products are visible on the website, with the available stock limits. In the tab of each product, the term in which we can issue it is indicated. If the merchandise is in stock, the shipment is made on the next working day and has a delivery time of between 5 and 7 days. If on the contrary we do not have stock, we will make a request to the supplier, estimating an approximate term of 10/12 working days. Singularu does not make deliveries to counter-reimbursement.

Unfortunately Singularu does not ship to the Canary Islands, Ceuta and Melilla but we are working to make them as soon as possible.

16. PAY

Singularu offers you different means of payment so you can choose the one that suits you best or suits your needs: Pay by Credit Card: you can use Visa, MasterCard, Amex. If you pay with VISA or Mastercard, the charge on your card will be deferred, that is, at the time of sending. In this way, only the items sent and at the time of shipment will be charged. In the event that the POS informs of the denial of the card, the order will automatically be canceled, informing the customer of the cancellation online. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments will not be accepted with cards that do not meet this requirement.


In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, all Singularu jewels have a guarantee of two years from delivery and we will proceed, as appropriate, to repair, replacement, price reduction or refund of the amount of the product. If you have to make a warranty claim, please contact us by email at This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it.


The purchases made on are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, as the case may be, will be aware of the matter, will be those established by the applicable legal regulations in matters of competent jurisdiction, in which is addressed, in the case of final consumers, to the place where the obligation is fulfilled or that of the domicile of the buying party.